Privacy Policy

MicroguruŽ Corporation ("Microguru") is dedicated to establishing a trusting relationship with its users, based on respect for personal identity and information, by promoting the use of fair information practices. This privacy statement covers all Web properties owned and maintained by Microguru. Because Microguru wants to demonstrate its commitment to our users' privacy, we are disclosing:

1. What personally identifiable information Microguru collects.
2. How Microguru uses the information.
3. With whom Microguru may share user information.
4. Your choices about collection, use and distribution of the information.
5. The safeguarding procedures that are in place to protect the loss, misuse or alteration of information under Microguru control.
6. How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should contact Microguru Customer Support by email at support@microguru.com.

A) Information Collection

Microguru is the sole owner of the information collected on its web properties. Microguru collects information from its users at several different points on our Web sites.

1) Registration

In order to use Microguru services at any level, and to access certain information or areas of the website (including various downloads, "Test Drives", webinars, etc.), a user must first complete the registration form. During registration a user is required to give contact information (such as name, telephone number or an email address). We use this information to contact the user about services on our sites. It is optional customer to provide demographic information (such as income level and gender).

2) Order

When a user purchases a paying service, we request information from the user on our order form. A user must provide contact information (such as name, email, and billing address) and financial information (such as Amazon Payment account information). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.

3) Profile

We do not store information that we collect through cookies and log files to create a profile of our users.

4) Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

5) Log Files

Like most Web sites, our servers use log files to analyze trends, log application errors, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use.

6) Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our systems. Microguru encourages parents to go online with their kids. Here are a few tips to help make a child's online experience safer:

Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc. Know the sites your kids are visiting and which sites are appropriate. Look for Web site privacy policies. Know how your child's information is treated.


B) Information Use and Sharing of Information

Microguru acts as a passive repository for the storage and processing of  business data and therefore will not monitor, edit, or disclose the contents of a user's private user data unless Microguru in good faith believes that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Microguru; (2) protect and defend the rights or property of Microguru; or (3) act under exigent circumstances to protect the personal safety of its users or the public. Users should also be aware (and hereby agree) that certain technical processing of business data and their content may be required to: (a) store data and log errors; (b) conform to connecting networks' technical requirements; (c) prevent or minimize disruptions to Microguru' services; or (d) conform to other similar requirements.

Subject to the legal exceptions listed in the Privacy Policy, Microguru will not disclose to third parties the business data uploaded to our Web sites by our users for the purpose of using Microguru products or services.

1) Communications from the Site

a) Special Offers, Free Trials and Updates
We send all new customers welcoming emails and may communicate with them to introduce and explain their new services. Visitors to our website that are not customers but provide Microguru with contact information may receive emails from Microguru that contain information about our services, special offers and other promotions. Established users will occasionally receive emails containing information about us, updates on new service features, service usage tips, information about third party services or other Microguru services that are likely to be of interest to our users, and customers satisfaction questions. Visitors and Microguru users may opt-out of such notices. Please see the Choice and Opt-out sections. We may contact former customers to gather feedback on the services.

b) Invoices and Account Statements
Billing and payment processing for our services is carried out by Amazon Payments. Please see their Privacy Notice on https://payments.amazon.com/  for user information gathered for billing and payment processing.

c) Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

d) Customer Service
We communicate with users on a regular basis to provide requested services and regarding issues relating to their accounts. We reply via email or phone, in accordance with the users wishes.

e) Surveys
Periodically, our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Microguru's services. Users' personally identifiable information is not shared with third parties unless we give prior notice and a choice to opt-out. Though we may use an intermediary to conduct these surveys, they may not use customers' personally identifiable information for any secondary purposes.

f) Referral Programs
Periodically, Microguru offers referral services, asking a user to inform a friend about our service. We collect the name and email address of the friend, and will automatically send an email invitation to the friend. Microguru stores this information for the sole purpose of sending this email and tracking success of the programs.

2) Sharing

a) Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. For example, Microguru may disclose personal information to law enforcement, other government officials, or third parties in response to criminal or civil subpoenas. Sometimes, these requests come from our third party Internet, telecommunications and service providers all over the world who supply the network required for us to deliver our services. In order to maintain the integrity of our network, we often cooperate with requests from these third party providers and/or requests from law enforcement or other governmental officials directed to these providers.

b) Aggregate Information (non-personally identifiable)
We may share aggregated demographic information with our partners. This is not linked to any personally identifiable information.

c) Third Party Intermediaries
Billing and payment processing for our services is carried out by Amazon Payments. Please see their Privacy Notice on https://payments.amazon.com/  for user information gathered for billing and payment processing.

d) Business Transitions
In the event Microguru goes through a business transition, such as a merger, or acquisition by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given a choice not to have their information used in this different manner, as described in the notification of changes section, below.

C) Choice/Opt-out

Microguru users and visitors who do not wish to receive our promotional communications may opt-out from receiving these communications by clicking the opt-out link included at the bottom of every promotional message.

Microguru users may not opt-out of receiving billing, account, login, and usage information, service announcements, and customer service communications, although they can deactivate their account.

D) Links

Microguru' Web sites contain links to other sites. Please be aware that Microguru is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by Microguru' Web sites. Microguru has advertising and affiliate relationships with dozens of third party sites that drive interested parties to our sites. Information that is collected on these sites does not fall within the auspices of this policy.

E) Safeguards and Data Retention

1) User Information

Microguru takes every precaution to protect its user's information. When users submit sensitive information via Microguru' Web sites, their information is protected both online and off-line.

When our registration/order forms ask users to enter sensitive information (such as login information), that information is encrypted and is protected with the best encryption software in the industry - SSL.

While we use SSL encryption to protect sensitive information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.

2) Business Data Handling

We will store your transaction data related to your account activity on our servers for a limited time and will endeavor to purge old transmissions from its servers when the expiration period has run out (up to 365 days).We use industry-standard efforts to safeguard the confidentiality of your data transmissions (as well as your personally identifiable information), such as firewalls and SSL technology. These are the same technologies that most websites use to safeguard credit card information and other personal information. However, that said, "perfect security" does not exist over telephone lines and the Internet and Microguru accordingly accepts only limited liability for security breaches.

3) Data Retention

The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

F) Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information by contacting Microguru Customer Service.

G) Notification of Changes

If we decide to change our privacy policy, we will post those changes in this privacy statement, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please email support@microguru.com or contact:

Privacy Officer
Microguru Corporation
PO Box 131235
Carlsbad, California 92013
USA